Refund and Return Policy
At The Uptown Chronicles, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following refund and return options.
Returns:
- We accept returns within 30 days of your purchase date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- To initiate a return, please contact our customer service team at [email] with your order number and reason for the return.
Refunds:
- Once your return is received and inspected, we will notify you via email.
- If approved, your refund will be processed within 7-10 business days back to your original payment method.
- Shipping costs are non-refundable, unless your item was defective or incorrect.
Exchanges:
- We only replace items if they are defective or damaged. If you need an exchange, please email us at [email] with your order number and details of the issue.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order. We will provide a replacement or full refund at no additional cost to you.
Non-Returnable Items:
- Gift cards, digital products, and sale items are non-refundable.
For any additional questions or concerns, feel free to reach out to us at [email]. We are here to help make sure your experience with The Uptown Chronicles is as smooth as possible.
Thank you for your support!